Shipping info during Covid-19
We hope you are well in these changing times.
Our on-line store and art store continue to be open for business.
International shipping is available.
We recommend tracked shipping which makes it possible to find out where a parcel is in case of a delay. (There is no tracking number for standard shipping)
there are no known shipping delays.
It can take up to a few days to start to see tracking events after we send you the tracking number. (if the parcel is still on its way to the logistics center)
There have been delays for a small percentage of the April/May 2020 orders. Most delayed products get delivered 1-2 weeks later.
If there is a delay greater than 25 working days* (which is very rare), we will resend your order.
*: 25 working days after expected delivery date.
The expected delivery date is the shortest estimate within the shipping time frame. e.g. for the US the expected delivery date is 7 working days for standard shipping 6 working days for tracked shipping.